:root{
  --bg:#0b0f19;--card:#111827;--card2:#1a2233;--border:#1f2937;--border2:#374151;
  --primary:#ef4444;--success:#22c55e;--info:#38bdf8;--warn:#f59e0b;
  --text:#f9fafb;--muted:#9ca3af;--radius:14px;
}
/* الوضع الفاتح */
:root[data-theme=light]{color-scheme:light;--bg:#EEF2F7;--card:#fff;--card2:#F1F5F9;--border:#DCE3EC;--border2:#C5CFDC;--primary:#DC2626;--success:#15803D;--info:#0369A1;--warn:#B45309;--text:#0F172A;--muted:#5B6B7F}
:root[data-theme=light] .btn{color:#fff} :root[data-theme=light] .btn.ghost{color:var(--text)}
:root[data-theme=light] .btn.green,:root[data-theme=light] .btn.red{color:#fff}
:root[data-theme=light] .badge{background:#E5EAF1}
:root[data-theme=light] .card,:root[data-theme=light] .auth-card{box-shadow:0 6px 16px -10px rgba(15,23,42,.25)}
:root[data-theme=light] tr:hover td{background:rgba(15,23,42,.03)}
:root[data-theme=light] .status-switch button.on.break{color:#fff}
:root[data-theme=light] .stars button{color:#C5CFDC}
*{box-sizing:border-box}
html,body{margin:0;min-height:100%}
body{font-family:'Segoe UI',Tahoma,'Noto Sans Arabic',Arial,sans-serif;background:var(--bg);color:var(--text);font-size:14px;line-height:1.5}
a{color:var(--info);text-decoration:none}
h1,h2,h3{margin:0}
.muted{color:var(--muted)} .small{font-size:12px} .mono{font-family:Consolas,monospace;direction:ltr;display:inline-block}
.hidden{display:none!important} .center{text-align:center} .row{display:flex;gap:10px;align-items:center;flex-wrap:wrap}
.grow{flex:1} .mt{margin-top:14px} .mb{margin-bottom:14px}

/* ---------- عناصر النماذج ---------- */
label{display:block;margin-bottom:5px;color:var(--muted);font-size:12.5px}
input,select,textarea{width:100%;background:var(--card2);border:1px solid var(--border2);color:var(--text);padding:10px 12px;border-radius:10px;font:inherit;outline:none}
input:focus,select:focus,textarea:focus{border-color:var(--info)}
input[type=checkbox]{width:auto;accent-color:var(--info)}
input[type=color]{padding:3px;height:40px}
textarea{resize:vertical;min-height:70px}
.field{margin-bottom:14px} .field.inline{display:flex;align-items:center;gap:8px} .field.inline label{margin:0;color:var(--text)}
.grid2{display:grid;grid-template-columns:1fr 1fr;gap:14px} .grid3{display:grid;grid-template-columns:repeat(3,1fr);gap:14px}
@media(max-width:700px){.grid2,.grid3{grid-template-columns:1fr}}

/* ---------- الأزرار ---------- */
.btn{background:var(--info);color:#06121c;border:0;padding:9px 16px;border-radius:10px;font:inherit;font-weight:700;cursor:pointer;transition:.15s;display:inline-flex;align-items:center;gap:6px;justify-content:center}
.btn:hover{filter:brightness(1.08)} .btn:disabled{opacity:.5;cursor:not-allowed}
.btn.red{background:var(--primary);color:#fff} .btn.green{background:var(--success);color:#fff}
.btn.ghost{background:transparent;color:var(--text);border:1px solid var(--border2)} .btn.ghost:hover{background:var(--card2)}
.btn.sm{padding:5px 10px;font-size:12px;border-radius:8px} .btn.block{width:100%}

/* ---------- البطاقات والجداول ---------- */
.card{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:20px;margin-bottom:18px;box-shadow:0 8px 18px -8px rgba(0,0,0,.5)}
.card h3{font-size:16px;color:var(--info);margin-bottom:14px;display:flex;align-items:center;gap:8px;flex-wrap:wrap}
.table-wrap{overflow-x:auto}
table{width:100%;border-collapse:collapse;text-align:right}
th,td{padding:10px 12px;border-bottom:1px solid var(--border);white-space:nowrap}
th{color:var(--muted);font-weight:600;font-size:12.5px} tr:hover td{background:rgba(255,255,255,.02)}
td.wrap{white-space:normal;min-width:160px}
.empty{padding:26px;text-align:center;color:var(--muted)}

/* ---------- الشارات والحالات ---------- */
.badge{display:inline-flex;align-items:center;gap:5px;padding:3px 10px;border-radius:999px;font-size:12px;font-weight:600;background:#1f2937;color:var(--muted)}
.badge.green{background:rgba(34,197,94,.15);color:var(--success)} .badge.red{background:rgba(239,68,68,.15);color:var(--primary)}
.badge.blue{background:rgba(56,189,248,.15);color:var(--info)} .badge.amber{background:rgba(245,158,11,.15);color:var(--warn)}
.dot{width:8px;height:8px;border-radius:50%;background:currentColor;display:inline-block}
.dept-dot{width:10px;height:10px;border-radius:3px;display:inline-block;vertical-align:middle;margin-left:6px}

/* ---------- لوحات التحكم ---------- */
.layout{display:flex;min-height:100vh}
.sidebar{width:230px;background:var(--card);border-left:1px solid var(--border);padding:18px 12px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh;flex-shrink:0}
.sidebar .brand{font-size:18px;font-weight:800;color:var(--info);padding:6px 10px 16px}
.sidebar a.nav{color:var(--muted);padding:10px 12px;border-radius:10px;font-weight:600;display:flex;gap:10px;align-items:center}
.sidebar a.nav:hover{background:var(--card2);color:var(--text)} .sidebar a.nav.active{background:rgba(56,189,248,.14);color:var(--info)}
.sidebar .spacer{flex:1} .sidebar .me{padding:10px;border-top:1px solid var(--border);font-size:12.5px}
.main{flex:1;padding:24px;min-width:0;max-width:1300px}
.topbar{display:flex;align-items:center;justify-content:space-between;margin-bottom:20px;gap:10px;flex-wrap:wrap}
.topbar h2{font-size:22px}
@media(max-width:860px){.layout{flex-direction:column}.sidebar{width:100%;height:auto;position:static;flex-direction:row;overflow-x:auto;border-left:0;border-bottom:1px solid var(--border);align-items:center}.sidebar .brand,.sidebar .me{display:none}.sidebar .spacer{display:none}.sidebar a.nav{white-space:nowrap}.main{padding:14px}}

.kpis{display:grid;grid-template-columns:repeat(auto-fit,minmax(150px,1fr));gap:14px;margin-bottom:18px}
.kpi{background:var(--card);border:1px solid var(--border);border-radius:var(--radius);padding:16px;text-align:center}
.kpi b{display:block;font-size:26px;color:var(--success);margin-bottom:2px} .kpi span{color:var(--muted);font-size:12.5px}
.kpi.warn b{color:var(--warn)} .kpi.bad b{color:var(--primary)} .kpi.info b{color:var(--info)}

.bars{display:flex;align-items:flex-end;gap:4px;height:130px;padding-top:8px}
.bars .bar{flex:1;background:linear-gradient(var(--info),#0ea5e9);border-radius:5px 5px 0 0;min-height:2px;position:relative;opacity:.9}
.bars .bar:hover{opacity:1} .bars .bar::after{content:attr(data-v);position:absolute;top:-17px;left:50%;transform:translateX(-50%);font-size:10px;color:var(--muted)}
.bar-labels{display:flex;gap:4px;margin-top:5px;color:var(--muted);font-size:10px} .bar-labels span{flex:1;text-align:center}
.stack{display:flex;flex-direction:column;gap:4px;justify-content:flex-end;height:100%}

/* ---------- نافذة منبثقة وإشعارات ---------- */
.modal-bg{position:fixed;inset:0;background:rgba(0,0,0,.65);display:flex;align-items:center;justify-content:center;z-index:50;padding:16px}
.modal{background:var(--card);border:1px solid var(--border2);border-radius:var(--radius);width:100%;max-width:560px;max-height:92vh;overflow:auto;padding:22px}
.modal h3{margin-bottom:16px;color:var(--info);font-size:18px} .modal .actions{display:flex;gap:10px;justify-content:flex-start;margin-top:18px}
#toasts{position:fixed;bottom:18px;left:18px;display:flex;flex-direction:column;gap:8px;z-index:100}
.toast{background:var(--card2);border:1px solid var(--border2);border-right:4px solid var(--info);padding:11px 16px;border-radius:10px;box-shadow:0 8px 20px rgba(0,0,0,.5);max-width:340px;animation:slide .25s}
.toast.err{border-right-color:var(--primary)} .toast.ok{border-right-color:var(--success)} .toast.warn{border-right-color:var(--warn)}
@keyframes slide{from{opacity:0;transform:translateY(10px)}to{opacity:1;transform:none}}

.pager{display:flex;gap:8px;align-items:center;justify-content:center;margin-top:14px}
.link-box{background:var(--card2);border:1px dashed var(--border2);border-radius:10px;padding:10px 12px;direction:ltr;text-align:left;font-family:Consolas,monospace;font-size:12.5px;word-break:break-all}
.audio-player{height:34px;width:260px}
.stars button{background:none;border:0;font-size:34px;color:#4b5563;cursor:pointer;padding:0 3px;transition:.1s}
.stars button.on,.stars button:hover{color:#fbbf24}

/* ---------- صفحة الدخول والعميل ---------- */
.center-page{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:18px}
.auth-card{width:100%;max-width:400px;background:var(--card);border:1px solid var(--border);border-radius:22px;padding:32px 26px;box-shadow:0 20px 40px -10px rgba(0,0,0,.6)}
.logo-circle{width:84px;height:84px;background:var(--card2);border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 18px;font-size:34px;border:2px solid var(--accent,var(--primary));box-shadow:0 0 22px color-mix(in srgb,var(--accent,#ef4444) 30%,transparent)}
.logo-circle.pulse{animation:pulse 1.5s infinite}
@keyframes pulse{0%{transform:scale(.95);box-shadow:0 0 0 0 rgba(239,68,68,.7)}70%{transform:scale(1);box-shadow:0 0 0 22px rgba(239,68,68,0)}100%{transform:scale(.95);box-shadow:0 0 0 0 rgba(239,68,68,0)}}
.call-btn{width:74px;height:74px;border-radius:50%;border:0;background:var(--primary);color:#fff;font-size:28px;cursor:pointer;box-shadow:0 10px 25px rgba(239,68,68,.45);transition:.25s;display:flex;align-items:center;justify-content:center;margin:0 auto}
.call-btn.live{background:var(--success);box-shadow:0 10px 25px rgba(34,197,94,.45)} .call-btn:disabled{opacity:.5}
.status-line{font-weight:700;color:var(--info);min-height:24px;margin:12px 0 4px;font-size:15px}
.timer{font-family:Consolas,monospace;font-size:26px;letter-spacing:2px;margin:6px 0}

/* مكالمة واردة للموظف */
.incoming{position:fixed;inset:0;background:rgba(0,0,0,.78);display:flex;align-items:center;justify-content:center;z-index:80;padding:16px}
.incoming .box{background:var(--card);border:2px solid var(--success);border-radius:22px;padding:28px;max-width:380px;width:100%;text-align:center;animation:ringglow 1.2s infinite}
@keyframes ringglow{0%,100%{box-shadow:0 0 0 0 rgba(34,197,94,.5)}50%{box-shadow:0 0 0 18px rgba(34,197,94,0)}}
.status-switch{display:inline-flex;background:var(--card2);border-radius:12px;padding:4px;gap:4px}
.status-switch button{border:0;background:transparent;color:var(--muted);padding:9px 18px;border-radius:9px;font:inherit;font-weight:700;cursor:pointer}
.status-switch button.on.available{background:var(--success);color:#fff} .status-switch button.on.break{background:var(--warn);color:#201400}

/* ---------- إضافات الإصدار 8 ---------- */
.tcard{display:flex;align-items:center;gap:10px;padding:10px 12px;border:1px solid var(--border2);border-radius:10px;margin-bottom:8px;cursor:pointer;flex-wrap:wrap}
.tcard:has(input:checked){border-color:var(--info);background:rgba(56,189,248,.08)}
.tcard.dis{opacity:.45;cursor:not-allowed}
.tcard input{width:auto}
.infobox{background:var(--card2);border-right:3px solid var(--info);border-radius:8px;padding:8px 12px;margin:8px 0;font-size:13px;text-align:right}
.infobox.warn{border-right-color:var(--warn)} .infobox.green{border-right-color:var(--success)}
.chk{display:flex;gap:10px;align-items:flex-start;padding:9px 0;border-bottom:1px solid var(--border)}
.chk .ic{font-size:18px;line-height:1.3}
.meter{height:8px;background:var(--card2);border-radius:6px;overflow:hidden;margin-top:6px}.meter i{display:block;height:100%;width:0;background:var(--success);transition:width .1s}
.faq-item{border:1px solid var(--border);border-radius:12px;margin-bottom:10px;background:var(--card)}
.faq-item summary{cursor:pointer;padding:13px 16px;font-weight:700;list-style:none}
.faq-item summary::before{content:'＋ ';color:var(--info)} .faq-item[open] summary::before{content:'－ '}
.faq-item .body{padding:0 16px 14px;line-height:1.9} .faq-item .body b{color:var(--info)}
.kpi.clickable{cursor:pointer}
.nav .cnt{margin-right:auto;background:var(--primary);color:#fff;border-radius:999px;font-size:11px;padding:1px 7px}

/* ---------- الإحصائيات والتحليلات ---------- */
.delta{font-size:11px;margin-right:6px;padding:1px 7px;border-radius:999px;font-weight:700;white-space:nowrap}
.delta.up{color:var(--success);background:rgba(34,197,94,.13)} .delta.down{color:var(--primary);background:rgba(239,68,68,.13)} .delta.flat{color:var(--muted);background:var(--card2)}
.kpi small{display:block;color:var(--muted);font-size:11px;margin-top:4px}
.kpi b{font-size:24px}
.tabs{display:flex;gap:6px;margin-bottom:16px;flex-wrap:wrap}
.tabs a{padding:9px 16px;border-radius:10px;background:var(--card);border:1px solid var(--border);color:var(--muted);font-weight:700}
.tabs a:hover{color:var(--text)} .tabs a.on{background:rgba(56,189,248,.14);color:var(--info);border-color:var(--info)}
details.card>summary{cursor:pointer;font-weight:700;color:var(--info);font-size:16px;list-style:none}
details.card>summary::before{content:'▾ ';} details.card:not([open])>summary::before{content:'◂ ';}
details.card[open]>summary{margin-bottom:14px}
.modal.big{max-width:1000px}
.insight{display:flex;gap:12px;padding:13px 15px;border-radius:12px;background:var(--card);border:1px solid var(--border);border-right:4px solid var(--info);margin-bottom:10px}
.insight.bad{border-right-color:var(--primary)} .insight.warn{border-right-color:var(--warn)} .insight.good{border-right-color:var(--success)}
.insight .ic{font-size:22px} .insight b{display:block;margin-bottom:2px}
.tl{position:relative;margin:8px 14px 0 0;padding-right:20px;border-right:2px solid var(--border2)}
.tl-item{position:relative;display:flex;gap:12px;padding:7px 0;align-items:flex-start}
.tl-item::before{content:'';position:absolute;right:-27px;top:13px;width:12px;height:12px;border-radius:50%;background:var(--info);border:2px solid var(--card)}
.tl-item.end::before{background:var(--primary)} .tl-item.connected::before,.tl-item.answered::before{background:var(--success)}
.tl-item.missed::before,.tl-item.rejected::before{background:var(--warn)} .tl-item.transfer::before{background:var(--violet,#a78bfa)} .tl-item.cancelled::before{background:var(--muted)}
.tl-t{font-family:Consolas,monospace;color:var(--muted);font-size:12px;min-width:68px;direction:ltr;text-align:left;padding-top:2px}
.score-bar{height:8px;border-radius:6px;background:var(--card2);overflow:hidden;margin-top:3px}.score-bar i{display:block;height:100%}
@media print{
  .sidebar,.noprint,.tabs,.btn,.topbar .row{display:none!important}
  body{background:#fff;color:#000} .layout{display:block} .main{padding:0;max-width:none}
  .card,.kpi{background:#fff!important;color:#000!important;box-shadow:none!important;border:1px solid #ccc!important;break-inside:avoid}
  .kpi b,.card h3{color:#000!important} .muted,.small{color:#555!important} th,td{border-color:#ddd!important}
}

.brandimg{display:block;height:44px;width:auto;background:#0B1D3A;border-radius:10px;padding:5px 10px;margin:0 auto}

/* خلفية الأنابيب لصفحة الدخول */
.tubes-bg{position:absolute;inset:0;width:100%;height:100%;display:block;z-index:-1;pointer-events:none}
.tubes-bg.page{position:fixed}
.center-page.tubes-on{background:#04070f;isolation:isolate}